Terms & Conditions

All bookings are confirmed only upon receipt of the applicable advance payment. The advance amount varies by package and will be communicated at the time of quotation. The remaining balance is due as per the payment schedule provided.

Prices quoted are valid at the time of inquiry and are subject to change until a booking is confirmed in writing. Tea Country Holidays reserves the right to revise pricing due to changes in airfare, hotel rates, fuel surcharges, or government taxes.

Cancellation charges apply as follows from the date of written cancellation:

• 30 or more days before departure: 10% of total package cost
• 15–29 days before departure: 25% of total package cost
• 7–14 days before departure: 50% of total package cost
• Less than 7 days before departure: 100% of total package cost

Refunds, where applicable, are processed within 10–15 business days to the original payment method. No refund is applicable for unused services, early departures, or no-shows.

Tea Country Holidays reserves the right to alter itineraries, hotels, or transport arrangements due to circumstances beyond our control, including but not limited to weather, road conditions, political situations, or natural calamities. In such cases, we will endeavour to provide suitable alternatives of equivalent standard at no additional cost. No refund will be issued for alterations caused by force majeure.

It is the traveller's sole responsibility to possess valid travel documents, including government-issued photo ID, passports, visas, Inner Line Permits (ILP), and Protected Area Permits (PAP) where required. Tea Country Holidays will assist in providing information on required permits but bears no liability for denial of entry or travel disruption due to missing or invalid documentation.

We strongly recommend that all travellers obtain comprehensive travel insurance covering medical emergencies, trip cancellation, loss of baggage, and personal liability. Tea Country Holidays does not provide travel insurance and is not liable for any loss or expense arising from the absence of adequate insurance coverage.

Tea Country Holidays acts as an agent for hotels, transport operators, and other service providers. We are not liable for any injury, loss, damage, accident, delay, or irregularity that may arise during a tour caused by the negligence of third-party service providers, weather conditions, acts of God, or any circumstance beyond our reasonable control. Our liability, where applicable, is limited to the cost of the services booked through us.

Travellers are expected to behave in a manner respectful of local customs, fellow travellers, and service providers. Tea Country Holidays reserves the right to terminate participation in a tour without refund if a traveller's conduct is deemed disruptive or harmful to the group or third parties.

These terms are governed by the laws of India. Any disputes arising from these terms or services provided by Tea Country Holidays shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.